1. Check-In and Check-Out

  • Check-in: From 14:00
  • Check-out: By 11:00
    Early check-in or late check-out is subject to availability and must be arranged in advance with reception.

2. Meal Times

  • Breakfast, lunch, and dinner are served at set times and may vary seasonally. Please confirm current meal times at check-in or with reception.
  • All dietary requirements must be communicated in advance to ensure we can accommodate your needs.

3. Game Drives

  • Two daily guided game drives are included in your stay. Times are scheduled according to seasonal sunrise and sunset.
  • Please arrive at the departure point 10–15 minutes early.
  • No children under 6 are permitted on game drives unless on a private vehicle, which can be arranged in advance (subject to availability and an additional cost).
  • Guests who are six months pregnant or more are not permitted to participate in game drives. If you are less than six months pregnant, a medical certificate from your doctor confirming that you are fit to join the activity is required prior to the game drive
  • Guests are advised to wear neutral colors and bring warm clothing for early morning or evening drives.

4. Children Policy

  • Children of all ages are welcome at Ivory Tree Game Lodge.
  • Families with young children are encouraged to book Family Suites.
  • Children must be supervised at all times, especially around wildlife and swimming areas.

5. Smoking Policy

  • Smoking is permitted only in designated outdoor areas.
  • All indoor areas, including rooms, dining areas, and vehicles, are strictly non-smoking.
  • Improper disposal of cigarette butts in the bush is a fire hazard and strictly prohibited.

6. Alcohol Policy

  • Alcoholic beverages are available for purchase at the bar and restaurant.
  • No alcohol may be brought into the lodge without prior approval.
  • We reserve the right to refuse service to any guest who appears intoxicated or behaves in a disruptive manner.

7. Noise Policy

  • As we are located in a natural wildlife environment, we ask all guests to keep noise levels to a minimum, especially during early mornings and evenings.
  • Quiet hours are observed after 21:00 in respect of other guests and the surrounding wildlife.

8. Wildlife & Safety

  • Do not approach or feed any wildlife.
  • Keep doors and windows closed when not in your room.
  • Read and adhere to all safety guidelines provided in your room.

9. Valuables & Liability

  • A safe is provided in each room for storing valuables.
  • Ivory Tree Game Lodge is not responsible for the loss, theft, or damage of personal items not secured.

10. Payments & Cancellations

  • Full payment is required as per your booking terms.
  • Cancellation fees may apply in accordance with your booking’s cancellation policy.
  • Major credit cards are accepted.